Advertising & Communications

Communication is critical. You need to understand what you need to say, how you need to say it and whether you got your point across. DSS can help can help with all of your advertising and communications needs.

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Member & Patient Experience

Improving the experience of your customers – members, patients – is the foundation of your business. With growing use of online review and comparison sites and social media, the importance of improving the experience of your customers and the associated satisfaction and loyalty have never been more important.

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Health Risk Assessment

In the past, healthcare providers focused on fixing sick and injured people, while health plans focused on the insurance aspects of their business. There was limited interest in helping people stay healthy, however, times have changed dramatically. Today, both providers and health plans recognize the imperative need to promote wellness and work to improve health.

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Qualitative Services

Qualitative research provides a depth and richness of insight into topics of interest that is typically not attainable in quantitative research. At DSS, qualitative research is primarily used to support our quantitative research projects, such as product design, communications testing, member and patient experience and other quantitative studies. In most cases, qualitative research is done before quantitative to help inform the research design. However, sometimes it is done after in order to drill down into issues identified during the quantitative process.

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Trackers

The term trackers is used to reference studies that are done repeatedly. In other words, doing the same study on a predetermined schedule to see how things have changed. Trackers are typically done monthly, quarterly or annually are used to study satisfaction, brand awareness, brand image, population health, and more.

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Trinity Habitat for Humanity

Trinity Habitat for Humanity

Last Friday, DSS Research participated in a Habitat for Humanity event located in Southwest Fort Worth.  It was a great opportunity to share fellowship, meet other volunteers from our community, and lend a helping hand to an incredible family. Compared to our last...

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The "Home" Setting Is Best

The "Home" Setting Is Best

Background DSS Research created a “home survey” to capture the level of satisfaction of consumers receiving dialysis treatments in a home setting. After several implementations of the home survey, comparisons were made between the home survey results and the more...

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A little stamp can make a difference

A little stamp can make a difference

Background The basic fundamentals of survey research are well known.  Draw a representative random sample.  Make sure that the source file includes all eligible members, and does not systematically exclude some populations.  With a large, representative, random...

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