What is the Medicare & Prescription Drug Plan (PDP) CAHPS® survey?

Since 1998, the PDP CAHPS® survey has been required of all MA plans with Medicare beneficiaries. For scoring and reporting purposes, some survey questions are combined into six composite measures. In addition, the survey produces three rating measures:

  • Rating of Health Plan
  • Rating of Health Care Quality
  • Rating of Drug Plan (MA-PD and PDP)

The results from the Medicare CAHPS® surveys are published in the Medicare & You handbook and in the Medicare Plan Finder so that Medicare shoppers can compare plans with comparable data.

Step 1

Accept our proposal and any associated options.

Step 2

Send us the materials and data files from a detailed list we provide.

Step 3

Register DSS as your vendor.


Your biggest responsibility after getting started is uploading your patient files to DSS according to specifications, so sit back and we’ll handle the rest.

Proven Track Record in Medicare CAHPS®

As one of the research firms originally certified to conduct the Medicare CAHPS® survey, DSS has successfully completed hundreds of thousands of surveys, while continuing to be recognized as one of the largest patient-satisfaction measurement firms year after year by Modern Healthcare magazine. The DSS staff is well-acquainted and trained to deal with the special issues associated with surveying the senior population. With higher response rates, we produce lower non-response bias and more accurate measurement. Our personalized, secure web portals allow our clients to easily upload monthly files and download reports, and our clear, actionable insights allow them to always know where they stand and where they can focus improvement efforts to get better and improve their STAR ratings. And, everything is done in-house to control timing, quality and costs.

Our Teams

At DSS, we do not depend on a single leader or a few leaders but on many leaders who head different teams and work groups within the company. Every leader has extensive experience, an in-depth understanding of the areas addressed by their team and a demonstrated leadership ability.

Meet Our Teams

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