What is the CG-CAHPS® survey?

The CAHPS® Clinician & Group Survey (CG-CAHPS®) assesses patients’ experiences with health care providers and staff in doctors’ offices. With the results, clients are able to improve the experiences of their patients at the individual provider, medical group, and provider network levels. Additionally, the results equip consumers with the information to make better choices regarding physicians and other health care providers, physician practices, and medical groups.

The program includes:

  • Standardized instruments for adults and children that can be used in both primary care and specialty care settings.
  • Customization of the survey instrument and the sampling plan to meet every providers specific needs.

Step 1

Accept our proposal and any associated options.

Step 2

Send us the materials and data files from a detailed list we provide.

Step 3

Register DSS as your vendor.

THAT’S IT!

Your biggest responsibility after getting started is uploading your patient files to DSS according to specifications, so sit back and we’ll handle the rest.

Proven Track Record in CG CAHPS®

DSS has successfully completed tens of thousands of CG CAHPS® surveys for clients without a hitch for more than a decade, while continuing to be recognized as one of the largest patient-satisfaction measurement firms year after year by Modern Healthcare magazine. With higher response rates, we produce lower non-response bias and more accurate measurement. Our personalized, secure web portals allow our clients to easily upload monthly files and download reports, and our clear, actionable insights allow them to always know where they stand and where they can focus improvement efforts to get better. And, everything is done in-house to control timing, quality and costs.

Our Teams

At DSS, we do not depend on a single leader or a few leaders but on many leaders who head different teams and work groups within the company. Every leader has extensive experience, an in-depth understanding of the areas addressed by their team and a demonstrated leadership ability.

Meet Our Teams

Trinity Habitat for Humanity

Trinity Habitat for Humanity

Last Friday, DSS Research participated in a Habitat for Humanity event located in Southwest Fort Worth.  It was a great opportunity to share fellowship, meet other volunteers from our community, and lend a helping hand to an incredible family. Compared to our last...

read more
The "Home" Setting Is Best

The "Home" Setting Is Best

Background DSS Research created a “home survey” to capture the level of satisfaction of consumers receiving dialysis treatments in a home setting. After several implementations of the home survey, comparisons were made between the home survey results and the more...

read more
A little stamp can make a difference

A little stamp can make a difference

Background The basic fundamentals of survey research are well known.  Draw a representative random sample.  Make sure that the source file includes all eligible members, and does not systematically exclude some populations.  With a large, representative, random...

read more

Ready to Get Started?

Contact Our Team of Experts

800-989-5150

Or