What is the ACOs CAHPS®Survey?

The ACOs CAHPS® survey is a standardized survey program designed to measure patient experience of care for ACOs participating in the Medicare Shared Savings Program and Next Generation ACO Model.

This survey is conducted for ACOs by CMS-approved survey vendors and is intended to:

  • Produce comparable data on the patient’s perspective that allows objective and meaningful comparisons between ACO CAHPS® groups on areas that are important to consumers.
  • Provide public reporting of survey results that will create incentives for providers to improve their quality of care.
  • Enhance public accountability in health care by increasing the transparency of the quality of care provided in return for public investment

Step 1

Accept our proposal and any associated options.

Step 2

Execute a Services Agreement and Business Associate Agreement (BAA) with DSS.

Step 3

Register DSS as your vendor.


Sit back and we’ll handle the rest.

Proven Track Record in ACO CAHPS®

As one of the research firms originally certified to conduct the ACO CAHPS® survey, DSS has successfully completed thousands of surveys, while continuing to be recognized as one of the largest patient-satisfaction measurement firms year after year by Modern Healthcare magazine. With higher response rates, we produce lower non-response bias and more accurate measurement. Our personalized, secure web portals allow our clients to easily download reports, and our clear, actionable insights allow them to always know where they stand and where they can focus improvement efforts to get better. And, everything is done in-house to control timing, quality and costs.

Our Teams

At DSS, we do not depend on a single leader or a few leaders but on many leaders who head different teams and work groups within the company. Every leader has extensive experience, an in-depth understanding of the areas addressed by their team and a demonstrated leadership ability.

Meet Our Teams

Trinity Habitat for Humanity

Trinity Habitat for Humanity

Last Friday, DSS Research participated in a Habitat for Humanity event located in Southwest Fort Worth.  It was a great opportunity to share fellowship, meet other volunteers from our community, and lend a helping hand to an incredible family. Compared to our last...

read more
The "Home" Setting Is Best

The "Home" Setting Is Best

Background DSS Research created a “home survey” to capture the level of satisfaction of consumers receiving dialysis treatments in a home setting. After several implementations of the home survey, comparisons were made between the home survey results and the more...

read more
A little stamp can make a difference

A little stamp can make a difference

Background The basic fundamentals of survey research are well known.  Draw a representative random sample.  Make sure that the source file includes all eligible members, and does not systematically exclude some populations.  With a large, representative, random...

read more

Ready to Get Started?

Contact Our Team of Experts

Let’s Talk