SatisAction® : Key Drivers of Satisfaction
Using powerful proprietary modeling system, SatisAction®, DSS tells you what’s important, what’s not so important and where to focus efforts to have the biggest impact on satisfaction, customer experience, loyalty or other key metrics.
The POWeR™ Chart
Voice of the Member & Patient
This powerful tool complements our POWeR™ Chart and Impact Analysis trACTION™ tools, providing a “where to focus” element to the reporting. Voice of the Member is real advice on how to fix things from real members, which provides invaluable insight on how to improve the member experience.
Conjoint analysis offers the only viable vehicle for getting inside the decision-making processes of consumers by forcing them to make trade-offs as we all do every day when buying products and services. Consider your own decision-making process for a mobile phone or a big screen TV – what role does price play, brand, features, warranty, other factors? conjoint analysis enables us to address the importance of those features at the individual respondent level.
Market Simulation Tools
Most modeling is done with relatively small samples of target individuals from surveys with very rich data. In order to be useful, we must find a way to bridge the gap between the small sample of rich data and large databases of customers, non-customers or other groups of interest. Third-party data appending enables us to bridge that gap.
Health Care Engagement Index (HCEITM)
The DSS Health Care Engagement Index (HCEITM) is a metric that tells you where your members, patients or employees are in the health care engagement continuum and provides insight on how to move them toward higher levels of engagement in their health care.
Last Friday, DSS Research participated in a Habitat for Humanity event located in Southwest Fort Worth. It was a great opportunity to share fellowship, meet other volunteers from our community, and lend a helping hand to an incredible family. Compared to our last...
Background DSS Research created a “home survey” to capture the level of satisfaction of consumers receiving dialysis treatments in a home setting. After several implementations of the home survey, comparisons were made between the home survey results and the more...
Background The basic fundamentals of survey research are well known. Draw a representative random sample. Make sure that the source file includes all eligible members, and does not systematically exclude some populations. With a large, representative, random...