Attitudes towards exchange are split

Attitudes towards exchange are split

A few consumers still have not heard of ObamaCare Despite launching the Federal and state health insurance exchanges on October 1, 2013, the percentage of consumers who said they know at least something about the Affordable Care Act (ACA or "ObamaCare") was only...

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The Federal marketplace experience

The Federal marketplace experience

Many articles and comments have been written about the trials and tribulations of the trying to access the Federal Marketplace (formerly known as an "exchange") beginning on October 1. Like many consumers, consultants and researchers, I wanted to see what the Federal...

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A strange thing happened at the doctor…

A strange thing happened at the doctor…

We asked US consumers "What is the strangest thing you have seen in a doctor's office or hospital waiting room?" Besides the usual screaming kids, extremely sick patients, sometimes questionable decor and rude behaviors of patients and office staff, here are some of...

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Targeting the uninsured (or insured)

Targeting the uninsured (or insured)

Supporters of the Affordable Care Act (ACA / PPACA / ObamaCare) are very interested in targeting uninsured consumers and encouraging them to seek health insurance coverage through their state insurance marketplace or the federal marketplace. Health plans may also wish...

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Exchanges are not the preferred channel

Exchanges are not the preferred channel

When asked how they would most prefer to purchase health insurance in 2014, only 25% said they would prefer to purchase through a state or federally run marketplace (exchange).  Almost half the consumers said they would prefer contacting a health insurance company...

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