Background Data published by the Centers for Medicare & Medicaid Services (CMS) provides information on 12,261 home health agencies. Types of services offered by each agency along with certification date is included for all agencies. The 7,828 agencies (64% of...
We now have three years of data collected for our hundreds of clients and we have compared the results in the aggregate. A number of patterns emerge: Two of the overall measures improved significantly from 2010 to 2012: Overall satisfaction, those who gave 8, 9 or 10...
Background Improving the customer experience for patients and health plan members, at the highest level, is based on a simple process. Measure the right things, evaluate, take action, re-measure, evaluate, take action and so on. We know the right things to focus on...
Importance of HH CAHPS® Survey Results This is the first of several blogs we will be producing regarding our ongoing analysis of HH-CAHPS® data. The CMS Home Health Compare website is up today and HH-CAHPS® results will be available starting in first quarter 2012. ...
