CAHPS® for Accountable Care Organizations (ACOs)
DSS has been a major research supplier for CAHPS programs for nearly 20 years and we have been named a top 10 patient satisfaction measurement firm by Modern Healthcare, based on number of engagements, since they began tracking research firms in that space.
Our CAHPS® programs go way beyond the expected; always have and always will. The three factors that distinguish DSS Research as your research partner:
- Unparalleled experience. We've been serving the broad research needs of the health insurance industry for over 30 years and we have been a major player in virtually all the CAHPS® programs since their inception, obtaining and maintaining all the necessary certifications and approvals. Besides CAHPS® for ACOs, CAHPS® for PQRS, CG-CAHPS® and CAHPS® PCMH research, we have conducted numerous custom patient satisfaction tracking studies with provider groups and countless research projects with providers and patients.
- Highest quality processes. Our meticulous adherence to detailed processes has led to flawless execution of CAHPS® protocols and consistently allowed DSS to achieve high response rates. We fine tune our materials and processes each year for even greater performance. Custom-built project management tools and handling all tasks in-house gives DSS complete control over every step in the process.
- Actionable results. Besides accurately submitting the necessary data to CMS, DSS provides clear and actionable direction to its clients. From the moment the first survey returns are logged, our online portal gives you access to current results. Key measures and composites are summarized and will be trended with past results in future waves. Our SatisAction™ model identifies the most important drivers of patient satisfaction while CompScale™ tracks your performance relative to provider groups nationally. Our trAction™ tool helps you answer "What if?" questions concerning quality improvement initiatives and our Dynamic Data Analysis™ tool allows you to dive deeper into the survey data.
All the above is available to you at a competitive price. For more details on our offerings or to request a proposal, contact Emily Waters, Account Executive, at firstname.lastname@example.org or 703-351-5040 (ext 1050).
Click here to see answers to frequently asked questions on the CAHPS® for Accountable Care Organizations (ACOs) program.
CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).