Commercial and Medicaid CAHPS® Member Satisfaction
Surveys
Earning your satisfaction with innovative tools, talent
and tenacity.
Measure your members’ satisfaction with a partner
that’s constantly striving to earn yours – DSS Research.
Everything we do revolves around delivering quality results while
winning your satisfaction with innovative tools and diligent service.
It’s all about analytics. So let’s analyze
why you should select us.
- Certifications
assure reliability. Three organizations
have certified our procedures, processes and confidentiality.
Such intensive scrutiny minimizes your risk in selecting us
as your partner.
- You’re in control. You can customize
your CAHPS® Survey and gain more value for your research dollar.
- Proven processes keep your project on track.
Streamlined systems and optimized methodology save you time
and frustration.
- Innovative tools take you deep into the minds of members.
Gain the power to identify trends and unearth the real issues
that drive member satisfaction with tools such as:
- The “X” Factor – variables that
no one else can deliver. DSS goes further
to deliver unique services including:
- Current national and regional averages
- Extra survey questions
- More in-depth analysis
“I find the analysis included in the reports to be very helpful, especially in targeting what part of a composite is driving the score. It is useful to me as I present the results internally in our Quality Committees. I still feel it is always a pleasure to work with your company.”
–Director of Quality Measurement, Blues Plan
“You have been great to work with. Your organization, proactive planning and service have been exemplary.”
–Research Director, Regional Health Plan
“We have been very satisfied with the whole survey process and deliverables from DSS. It is reassuring to know that whenever we have a question that DSS is there to promptly assist us.”
–Research Manager, Regional Health Plan
“I am pleased to report that you have lived up to your high standards and produced reports which are easy to understand, yet with detailed data available to slice and dice every way imaginable. Thanks for being easy to work with and for turning out a good product.”
–Director of Quality Improvement, National Health Plan
Contact DSS
For more updated information as it becomes available on the Commercial and Medicaid CAHPS® programs, call 800-989-5150 or email cahps@dssresearch.com.
CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).
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