Applying the DSS Difference to HCAHPS^®

Unmatched Patient Satisfaction Research Resources for the New HCAHPS^® Program

For years, DSS has been an industry leader and one of the nation’s premier health care marketing research organizations. As one of the original research partners in the HEDIS^® CAHPS^® survey program, DSS has conducted over one million surveys using the CAHPS^® family of survey instruments. We know satisfaction research, and we are up to speed and ready to move ahead immediately on your HCAHPS^® patient satisfaction survey project.

DSS offers:

• Access to an experienced team of research analysts. Through DSS, you have access to an incredible wealth of health care marketing research experience. Our team is made up of health care industry veterans, many of whom have spent their entire careers improving marketing research techniques for these particular markets.
• Unmatched analytics and reporting. We know what clients need and what they find truly useful. Over the years, we have developed and refined our own analytics and reporting formats that efficiently convey the findings that are most important – highlighting the action that needs to be taken. Ask for some examples.
• Comparisons to competitive norms. We don’t measure your progress in a vacuum. We provide national, regional and, where available, market-level norms on all key satisfaction measures, helping you gauge progress relative to the competition.
• Internet reporting tools. Our online tools make your results available in an instant to anyone you want, wherever you want. Our system delivers secure, real-time information and helps you keep the entire team up to speed on your project.
• Timely results. Things change fast. Research results can be short-lived and are certainly best when used immediately. Your managers want to be able to consider patient satisfaction results in the immediate context of what’s happening at your hospital. That’s why we turn our results around quickly – within just a few days after the close of the measurement period – because some insights simply won’t keep.
• Custom consulting help. Customized focused research services probes specific areas for improvement and measures the impact of changes. We help clients identify areas for change, assist them in making the changes, and evaluating the impact of those changes.
• The best possible value. Our performance + an aggressive pricing plan = a huge return on your research budget dollars.

Let’s get started. Call on our HCAHPS^® lead, Tammy Austin, at 800.989.5150 to get things going. Or just email us.

The Healthcare Effectiveness Data and Information Set (HEDIS^®) is a registered trademark of NCQA.
HCAHPS^® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ) and the Center for Medicare and Medicaid Services.