Behavioral Change or Level Of Engagement
DSS has conducted numerous segmentation studies measuring and tracking health care-related behaviors, health status and level of engagement and providing insights on how to promote healthy behaviors and attract healthy individuals. We created the DSS Health Care Engagement Index (HCEI) in 2009, providing benchmark results for the US population each quarter and embedding the HCEI in client surveys. The HCEI is highly correlated with medical claims, health status, member satisfaction, education level, ability to understand medical information and make informed decisions.
